WELCOME TO STYKONZ FAQ

• All Stykonz products are custom made to order — we do not mass-produce.
• Each item is individually printed, measured, cut, sewn, quality checked, packaged, and shipped.
• Please ensure your delivery address is correct before fulfilment begins.

• Yes. We partner with two premium manufacturers.
• Orders with different product types may arrive in separate packages.
• You will receive individual tracking for each shipment.

• Yes, if products are fulfilled in different facilities.
• Each parcel will have its own tracking number.
• Items may arrive at different times.

• Email us as soon as possible with your order number.
• Changes can only be made before fulfilment begins.
• Once production or shipping starts, changes are not possible.

• No — we are an online store only.
• But who knows what the future holds?

Every product page includes:

• A detailed Product Information tab
• A Size Guide tab (to the right)
• Shoe sizing images for shoe items (where applicable)

• Returns and refunds are accepted within 30 days of delivery only if an item is faulty, damaged, or incorrect.
• We do not accept returns or refunds for change of mind.
• Sale or discounted items are non-refundable.
• Gift cards are non-refundable and non-redeemable for cash.
• Return postage and packaging costs are the responsibility of the customer.

Return address:
Stykonz Graffiti Streetwear
20 Mandolin Ave
Helensvale QLD 4212
Australia

• Items must be unworn, unused, and in original condition.
• All tags, labels, and packaging must be intact.
• Shoes must be returned in the original shoebox and placed inside a protective outer shipping box.
• Returns sent without prior approval may not be accepted.

• Refunds are issued only after returned items are received and inspected.
• Approved refunds are processed to the original payment method.
• Refunds cannot be issued to a different card or payment method.
• Processing times vary depending on your payment provider and bank.
• Standard refunds: 3–7 days.
• PayPal card-linked refunds: up to 30 days.

• We replace items if they are faulty, damaged, or incorrect.
• Photographic evidence is required to assess the issue.
• Email us customerservice@stykonz.com with a photo of the fault/damage.

• If an item was marked as a gift and shipped directly to you, a gift credit will be issued once the return is approved.
• If the order was not marked as a gift, the refund will be issued to the original purchaser.
• Gift cards are non-returnable.

• Shoes are eligible for return only if faulty or damaged.
• Size-related issues are not considered faults.
• Shoes must be returned unworn and in original packaging.
• Refunds are issued only for confirmed faults.
• Size exchange only (1 size up or down).
• One free exchange per shoe order.

• Please ensure your delivery address is correct at checkout.
• We are not responsible for parcels delivered to incorrect or incomplete addresses provided by the customer.
• If your order arrives damaged, please contact us within 7 days of delivery with clear photographic evidence.
• Tracking details are provided once shipped so you can monitor delivery progress.

Email: customerservice@stykonz.com

• If you notice an error after placing your order, contact us immediately with your order number.
• Orders cannot be changed once fulfilment or shipping has begun.

• We ship worldwide.
• Please allow 7–14 days for your order to be custom-made.
• Estimated shipping: 2–4 weeks, depending on your country.
• Tracking no(s) sent when your products are shipped.
• Ensure your delivery address is correct to avoid delays.
• If your parcel has not arrived within 4 weeks, please email: 
  customerservice@stykonz.com

• Fulfilment = time required to custom-make your order before shipping.
• Most items take a min 7 business days to fulfil before dispatch.
• Shoes may take 2–4 weeks to fulfil.
• Orders are fulfilled Monday to Friday during business hours, excluding public holidays.

Estimated total time (fulfilment + shipping): approximately 2–6 weeks, depending on the product and destination.

• United States: 7–14 business days
• United Kingdom & Europe: 7–14 business days
• Australia & New Zealand: 7–14 business days
• Japan: 8–20 business days
• International: 10–20 business days
• Shoes: please allow 2–6 weeks (fulfilment may take longer for shoe orders)

Shipping times are estimates and begin from the date of dispatch, not the order date.

• Tracking no(s) sent once your order has shipped.
  Tracking updates may take several days to appear, depending on the carrier.
  We are not responsible for loss, theft, or weather damage due to unattended delivery.
  If you have not received your parcel, contact the carrier first, then email us at customerservice@stykonz.com

• Australian customers: GST included.
• Customs/import duties may apply for overseas-manufactured products.
• International customers: No GST charged.
• Customs duties, taxes, or import fees are your responsibility.
• Refused parcels refunded per our Returns & Refund Policy.
• Shipping charges are non-refundable.

• Afterpay
• Klarna (coming soon)
• Zip Pay (coming soon)
• Shop Pay
• Apple Pay
• Google Pay
• PayPal
• Visa • Mastercard • Amex

• Your local currency displays automatically.
• Ensure your country is selected (top right).
• Prices will show in your own currency.

• Sale discounts often auto-apply at checkout.
• Enter other codes manually at checkout.
• One code per order.
• Some exclusions apply (gift cards, some sales).

• Yes, we offer Gift Vouchers.
• Gift cards are non-refundable and non-redeemable for cash.
• Validity period may be displayed on the gift voucher at purchase.

• We are here to help:
• Please email us the details of the issue and your order number.
• Include photos where relevant so we can assist faster.
• Email: customerservice@stykonz.com
• We reply within 24 hours.

1. Fill out the form on our Contact Us page
2. Use our website chat (bottom right of our website)
3. Postal address:

Stykonz Graffiti Streetwear
20 Mandolin Ave,
Helensvale, Q4212
AUSTRALIA

4. Phone: +61 0433814485 (Mon-Fri 9am to 5pm) 
5. Email: customerservice@stykonz.com
ABN:  92625369600

• Oh no!! We pride ourselves on keeping our website up to date, but if you spot an issue, please send screenshots or details, and we will look into it pronto.

• Check your spam/junk folder for emails.
• Refund processing times vary by payment provider and bank.
• If you believe you are missing a refund confirmation, please email customerservice@stykonz.com with your name and order number.

• Yes, we offer sponsorship opportunities.
• Check out the full details https://stykonz.com/pages/sponsorship-ugc-affiliates
  

• Yes, we support teams, crews, schools & events.
• Email quantities, items, and required dates.
• We may be able to apply your logo and name (subject to artwork and product type).
• Custom design may be available (extra cost).

Oh, Yes Indeed!!  Hit us up!  

• We are always looking for awesome User-generated content creators
• Stykonz gears, cash, affiliate link/code or combination
• Send us detailed info and tell us all about you
• Include links to your socials
• Full details here https://stykonz.com/pages/sponsorship-ugc-affiliates