WELCOME TO STYKONZ FAQ

• All Stykonz products are custom-made — we do not mass-produce.
• Each item is measured, printed, cut, sewn and shipped directly to you.
• Please ensure your delivery address is correct before fulfilment begins.

• Yes, we partner with two premium manufacturers.
• Orders with different product types may arrive in separate packages.
• You will receive individual tracking for each shipment.

• Yes, if products are made in different facilities.
• Each parcel will have its own tracking number.
• Items may arrive at different times.

• Email us ASAP with your Order Number.
• Changes can only be made before fulfilment begins.
• Once production or shipping starts, changes are not possible.

• No — we are an online store only.
• But who knows what the future holds? 👀

Every product page includes:

• A detailed Product Information tab
• A Size Guide tab (to the right)
• Shoe sizing images for shoe items

• Refund, store credit or exchange available within 30 days.
• Gift cards are non-refundable.
• Return postage is paid by the customer.
• Store credit valid for 12 months.
• Shoe returns follow special conditions.

• Items must be unworn, unwashed and with original tags.
• Shoes must be returned in original shoebox inside a postage box.
• No returns on masks, swimwear bottoms, earrings, hair items unless faulty.

• Refunds go to your original payment method.
• We cannot refund to a different card.
• Standard refunds: 3–7 days.
• PayPal card-linked refunds: up to 30 days.

• We exchange or refund faulty/damaged items.
• Email us with a photo of the fault/damage.

• If marked as a gift, you’ll receive store credit.
• If not, refund goes to the original purchaser.
• Gift cards are non-refundable.

• Size exchange only (1 size up or down).
• One free exchange per shoe order.
• No refunds for sizing issues.
• Refunds issued only for faulty shoes.
• Sale refunds apply to sale price only.

• If address is wrong, reshipment fees apply.
• Lost parcel claims must be lodged within 30 days.

Email: customerservice@stykonz.com

• Email us immediately with details.
• Orders cannot be changed once shipped.

• We ship worldwide.
• Allow 7–14 days for custom-making.
• Shipping estimate: 2–4 weeks.
• Tracking provided when shipped.

Time required to make your order:

• Fulfilment: minimum 7 days
• USA / UK / Europe / AUS / NZ: 7–14 business days
• Japan: 8–20 business days
• International: 10–20 business days
• Shoes: 2–4 weeks

Total time: 2–4 weeks

• Our Global Shipping Rates:
  • Orders up to $50.00 = Flat rate $7.00
  • $50.00 - $100.00 = $12.00
  • $100.00  -$149.00 = $15.00
  • $150.00 and over FREE SHIPPING
  • Rates are calculated automatically at Checkout when you enter your postal address. Please ensure you enter the correct address details.
• Tracking is emailed once shipped.
• Some countries no longer require signatures.
• We’re not liable for parcels left unattended at your request.

Christmas cut-off is closed for 2025.
Orders made now will arrive early 2026.

• Australian GST charged at checkout.
• International customs fees vary by country.
• If fees are refused, parcel may return and item cost will be refunded (shipping excluded).

• Afterpay
• Klarna (coming soon)
• Zip Pay (coming soon)
• Shop Pay
• Apple Pay
• Google Pay
• PayPal
• Visa • Mastercard • Amex

• Your local currency displays automatically.
• Ensure your country is selected (top right).
• Prices will show in your own currency.

• Sale discounts often auto-apply at checkout.
• Enter other codes manually at checkout.
• One code per order.
• Some exclusions apply (gift cards, some sales).

• Yes, we offer Gift Vouchers.
• Valid for 12 months.
• Non-redeemable for cash.

• Tell us what happened + your order number.
• We reply within 24 hours.

• Fill out the form on our Contact Us page
• Or use our website Chat (bottom right of our website)
• Stykonz Group Pty Ltd
  customerservice@stykonz.com
  20 Mandolin Ave, Helensvale, Q4212, Australia 
  +61 433814485 
  ABN: 92625369600 

• Send details or screenshots of the issue.
• We’ll help as soon as possible.

• Check spam/junk folder.
• Refunds may take 3–30 days depending on provider.
• Email us if still not received.

• Yes, we offer sponsorship opportunities.
• Email us your background and details.

• Yes! We support teams, crews, schools & events.
• Email quantities, items + required dates.
• We may be able to apply your logo and name.
• Custom design may be available (extra cost).

• Oh, Yes Indeed!! Hit us up
• We are keen to connect with awesome UGCs
• Stykonz gears, cash, affiliate link/code or combination
• Send us detailed info and tell us all about you.
• Include links to your socials.