• We Ship Worldwide.
  • Please allow 7-14 days to receive a tracking number while your products are being handcrafted, packaged, and sent from our facility.
  • Estimated shipping time is 2-4 weeks, depending upon location.
• Spend $150 or more to receive Free Shipping Worldwide (except countries listed below).
  • Excludes: United Arab Emirates, Israel, Saudi Arabia, India and Guadeloupe.
  • Free Shipping is automatically calculated at Checkout after you have entered your address details.

Fulfilment is the time it takes for our manufacturer to custom make our products. Shipping time is additional to the time it takes to fulfil your order.

• Place and pay for your order on our website
• Confirmation will be sent to our manufacturer without delay
• Your product is then custom made (during business hours)
• It usually takes a minimum 7 days to fulfill an order, after which it is shipped out and your tracking number will be emailed to you
• The shipping time depends on your location, but can be estimated as follows:
  USA: 7–14 business days
  UK & Europe: 7–14 business days
  Australia & New Zealand: 7–14 business days
  Japan: 8–20 business days
  International: 10–20 business days
• SHOES:  Please allow 2- 4 weeks
• Fulfilment + Shipping can take between 2 - 4 weeks. Please use your tracking number to check where your order is. If your order has not arrived in 4 weeks, please do the following:
  • Check your parcel hasn't been delivered to one of your neighbours which at times happens.
  • Check that your parcel hasn't been dropped in an obscure but safe spot around your home or delivery address.
  • Contact your local Post Office/Delivery Company to find out where your order is and provide your tracking number to them. If they have not received your order, or it appears to have gone missing in transit, please contact us on customerservice@stykonz.com and we will follow this up for you.
• Orders are fulfilled Monday to Friday during business hours, excluding Public Holidays.
• Depending on your country, they may not deliver on weekends.

Every country has specific custom and delivery processes.

• From the moment your order is shipped, you will be sent a unique tracking number so you can follow where your order is until it reaches its destination.
• Prior to arriving at your address, the delivery company will email and/or send you a text msg confirming delivery date and time. Please ensure to respond if and where required directly to the delivery company to avoid any delays.
• We cannot be held liable if you choose to have your parcel left at the front door or in a relatively obscure place and it is damaged by weather or stolen. If you know you are not going to be home, please opt to have the parcel delivered to your local Post Office so that the insurance remains valid.
• If you haven't received your parcel by the specified date, please contact the delivery company and your local Post Office without delay and then contact our friendly Customer Services department by email customerservice@stykonz.com so that we can assist you. We endeavour to respond within 24 hrs.

• Australian customers are charged GST at checkout. As some of our products are manufactured overseas you may be liable for customs and import duties.
• We do not charge International customers GST (Goods and Services Tax).
• Each country has different customs and duty fees, we have no control over this whatsoever.
• You will need to check with your country's Customs office what their fees may be.
• If a fee is payable, you will be contacted directly by the delivery company in charge of collecting the fee, your order will not be delivered to your address until it is paid in full.
• If you choose not to pay the fee, you can opt for the parcel to be returned to us, please contact us at customerservice@stykonz.com to let us know, once the parcel has arrived, we will refund your money.
• Unfortunately, there is no refund on any shipping charges that you may have paid at the time of purchase.